FAQ

What are the festival hours?

Saturday, September 20, from 10:30 AM to 10:00 PM
Sunday, September 21, from 10:30 AM to 6:00 PM

You can pay with Euros at the ticket office, and some exhibitors accept payment in Euros, but not all. It is advisable to have Swiss Francs with you.

You can pay with a credit card or with TWINT at the ticket office. Some exhibitors accept payment with a card, but not all, so it is advisable to have cash with you.

No, there is no ATM inside the festival.

Here are all the details: How to reach us

There are several free parking spaces in the immediate vicinity. Furthermore, a large free parking area can be found not far away on Via Tatti. More information here: Come raggiungerci

Yes, there is a cloakroom at the entrance of the festival, but it is not guarded or monitored. 

There is free public Wi-Fi, which may experience slowdowns due to the numerous simultaneous connections.

We love the cosplayers who show up every year in large numbers, but cosplay and its accessories should not be dangerous in any way to the public, visitors, or the cosplayer themselves. To ensure safety, objects that could be dangerous in any way are prohibited in cosplay. Therefore, sharp metal blades, blunt objects, objects that can shoot bullets, even rubber ones, and reproductions of firearms are strictly prohibited. Reproductions of white weapons, as well as blunt objects, will only be allowed if they are made of lightweight materials and are devoid of sharp points and edges. Please note that metal reproductions are not allowed and all rules must be respected. If you have any doubts or questions, please contact us at: cosplayjm[@]gmail.com.

Tickets

Tickets can be purchased online at www.ticketino.com or directly at the festival ticket office on the day of the event. These are the only official means of purchase.

Please check the “prices” section at the following URL: japanmatsuri.org/en/tickets/

Yes, for more information about reduced-price tickets, please check the “prices” section at the following URL: https://japanmatsuri.org/en/tickets/
Children up to 5 years old enter for free.

To further facilitate the entrance for those who purchase tickets online, we have created a special entrance located on the side of PalaSport on Via del Bramantino.

Yes, you can buy tickets online on the day of the festival. However, payment processing may take a few hours, depending on the credit card used. For this reason, we strongly recommend buying tickets online in advance to avoid any unforeseen delays caused by your bank.

No, we cannot refund tickets purchased online.

Accessibility

You can leave the festival area and come back later only if you still have the wristband attached to your wrist.

The wristband is designed to withstand water and does not break easily, so it cannot be replaced.

Yes, the festival is accessible for wheelchair users and people with reduced mobility. The cooking classes, held at the nearby SSSAT (Specialized Hospitality and Tourism School), are accessible via a stairlift. Other workshops can be accessed using a private elevator. Simply inform us when you register, and we will arrange your access to the courses without any hassle. If you have any questions, please contact us at [email protected].

Dogs are allowed, but must always be kept on a leash; it is recommended to carry a muzzle in case it is needed.

No, all visitors from 0 to 100+ years old are welcome.